Terms & Conditions

Last updated: 18 March 2026

1. About these terms

These terms and conditions ("Terms") govern your use of the Travel Provider Check website at travelprovidercheck.com ("the Service"), operated by [OPERATOR NAME], a sole trader registered in Scotland, United Kingdom ("we", "us", "our").

By using the Service you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. What the Service does

Travel Provider Check helps UK consumers verify travel providers by checking publicly available data sources including ABTA, ABTOT, ATOL, Companies House, Trustpilot, and website analysis. We compile this data into verification reports containing risk signals.

Important:

• Our reports present risk signals from publicly available sources. They do not constitute legal advice, financial advice, or an official verification of any travel provider.
• We do not endorse, recommend, or guarantee any travel provider.
• We do not impersonate any regulatory authority, trade body, or government agency.
• You should always carry out your own independent research before making a booking decision.

3. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you confirm that you meet this requirement.

4. Your account

You may create an account using your email address. You are responsible for:

• Keeping your email account secure (we use magic-link authentication — there is no password)
• All activity that occurs through your account
• Providing accurate information

We may suspend or terminate accounts that breach these Terms.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose
• Scrape, crawl, or systematically extract data from the Service by automated means
• Attempt to gain unauthorised access to any part of the Service or its systems
• Introduce viruses, trojans, or other malicious code
• Impersonate any person or entity
• Use the Service to harass, defame, or threaten any person or business
• Commercially resell or redistribute our reports without written permission

Any breach of these rules may also constitute an offence under the Computer Misuse Act 1990.

6. Fees and payment

Basic provider checks are currently offered free of charge. We reserve the right to introduce paid services in future, in which case pricing will be clearly displayed before you commit to any payment.

7. Refund policy

Where a paid service is offered:

• No refunds. Because our service delivers digital verification reports generated instantly upon request, the service is fully performed at the point of delivery. By using a paid service, you acknowledge and agree that the digital content is supplied immediately and you waive any right to a cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 37.
• If we fail to deliver the service you paid for (e.g. system error preventing report generation), we will either re-run the check at no cost or issue a full refund of the amount paid for that specific check.

8. Accuracy and disclaimers

We take reasonable care to retrieve accurate data from public sources. However:

• We cannot guarantee the accuracy, completeness, or timeliness of any data from third-party sources (ABTA, ATOL, Companies House, Trustpilot, etc.).
• Public registers may contain errors or be out of date.
• Website content can change at any time.
• Our AI-assisted analysis provides risk signals, not definitive verdicts.
• The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of liability

To the fullest extent permitted by law:

• Our total aggregate liability to you for any claim arising out of or in connection with the Service shall not exceed the amount you paid for the specific check or service giving rise to the claim (or, if the service was free, zero).
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or loss of data.
• We are not liable for any loss arising from your reliance on information in our reports without carrying out independent verification.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under the Consumer Rights Act 2015 or other applicable UK law

10. Intellectual property

All content, design, text, graphics, logos, and software on the Service are owned by us or our licensors and are protected by UK and international intellectual property laws.

You may download or print individual reports for your own personal, non-commercial use. You may not reproduce, distribute, or commercially exploit any part of the Service without our prior written consent.

11. Third-party links and services

Our reports may contain links to external websites (e.g. Companies House, ABTA, Trustpilot). We have no control over and accept no responsibility for the content, privacy policies, or practices of third-party websites.

12. Data protection

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

13. Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may suspend the Service for maintenance, updates, or reasons beyond our control. We will not be liable for any loss caused by the Service being temporarily unavailable.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated via a notice on the website. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

15. Termination

You may stop using the Service and delete your account at any time. We may terminate or suspend your access if you breach these Terms, with or without notice. On termination, your right to use the Service ceases immediately. Clauses that by their nature should survive termination (including liability, intellectual property, and governing law) will continue to apply.

16. Governing law and jurisdiction

These Terms are governed by the laws of Scotland.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

Nothing in this clause affects your statutory rights as a consumer under UK law.

17. Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding use of the Service. They supersede any prior agreements or understandings.

18. Contact us

If you have questions about these Terms, please contact us at:

• Email: [email protected]